1. Introduction

Moksha3D is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy describes the information we may collect, why we collect it, how it may be used, how long it may be retained and the rights available to you.

This policy applies when you visit the Moksha3D website, create an account, register your interest, contact us, upload an engineering file, request an analysis or use another Moksha3D service.

2. Data Controller

The person responsible for deciding how your personal information is processed is:

3. Information We May Collect

Depending on how you use Moksha3D, we may collect the following categories of information:

• Your name and contact details.
• Your email address and account information.
• Your company, organisation or website details.
• Information submitted through registration, enquiry, contact and research-interest forms.
• Engineering files, including STL, STEP, OBJ, 3MF, IGES and related digital model formats.
• Analysis results, reports, settings and manufacturing information generated through Moksha3D tools.
• Technical information such as browser type, device type, operating system, approximate location, IP address and diagnostic logs.
• Website usage information, including pages visited, features used and interactions with the platform.
• Communications sent to Moksha3D, including support requests, feedback and correspondence.

4. How We Collect Information

We may collect personal information directly from you when you complete a form, create an account, upload a file, purchase a service, request support or communicate with us.

Some technical and usage information may be collected automatically through cookies, analytics tools, application logs and similar technologies.

5. How We Use Your Information

We may process personal information for the following purposes:

• To provide and operate Moksha3D services.
• To create and manage user accounts.
• To process engineering files and generate analysis results, reports, conversions, slices or other requested outputs.
• To respond to enquiries, provide support and communicate about services.
• To register interest in future engineering tools, marketplace services and product releases.
• To improve platform reliability, usability, performance and security.
• To detect misuse, fraud, security threats and technical faults.
• To comply with legal, regulatory, accounting and reporting obligations.

6. Lawful Bases for Processing

Under UK data-protection law, we must have a lawful basis for processing personal information. Depending on the activity, we may rely on:

• Contract: where processing is necessary to provide a service you have requested.
• Consent: where you have actively agreed to receive communications or participate in research.
• Legitimate interests: where processing is reasonably necessary to operate, protect and improve Moksha3D.
• Legal obligation: where processing is required to comply with applicable law.

7. Engineering and Design Files

Engineering files uploaded to Moksha3D remain the property of their respective owners. Uploading a file does not transfer ownership of the file or its intellectual-property rights to Moksha3D.

Files may be processed to provide the service you requested, such as validation, geometry analysis, conversion, repair, slicing, preview generation, reporting or manufacturing preparation.

You should only upload files that you own or are authorised to use and process.

8. Artificial Intelligence and Automated Tools

Some Moksha3D services may use automated processing or artificial-intelligence-assisted technologies to analyse files, generate content, identify engineering characteristics or assist with digital design workflows.

Automated outputs may contain errors and should not replace appropriate professional, engineering or manufacturing verification.

9. Sharing Personal Information

We do not sell personal information. We may share information with trusted service providers where reasonably necessary to operate Moksha3D, including providers of:

• Website hosting and content delivery.
• Database, authentication and secure file storage.
• Payment processing.
• Analytics and platform monitoring.
• Email and customer communications.
• Engineering processing or manufacturing services.
• Professional, regulatory or legal services.

Service providers should only process information for the agreed purpose and in accordance with applicable data-protection requirements.

10. International Data Transfers

Some service providers may process or store information outside the United Kingdom. Where this occurs, we seek to use appropriate safeguards required by applicable data-protection law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including the provision of services, security, dispute resolution and legal or accounting obligations.

Engineering-file retention periods may vary according to the service used, account status, technical requirements and any applicable contractual arrangements.

12. Cookies and Analytics

Moksha3D may use cookies and similar technologies to operate essential website functions, remember preferences, understand platform usage and improve services.

Where required, non-essential cookies should only be used after appropriate consent has been obtained. Further details will be provided in the Moksha3D Cookie Policy.

13. Data Security

We use reasonable technical and organisational safeguards to protect personal information from accidental loss, unauthorised access, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Users should also protect their passwords, devices and account access.

14. Your Data-Protection Rights

Depending on the circumstances and lawful basis used, you may have rights including:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object to certain processing.
• Rights relating to automated decision-making and profiling.
• The right to withdraw consent where consent is the lawful basis used.

To exercise a right, contact Moksha3D using the details in this policy. We may need to verify your identity before responding.

15. Marketing Communications

Where you have requested updates or provided consent, we may contact you about Moksha3D tools, research programmes, marketplace developments, engineering releases or related services.

You may withdraw consent or unsubscribe from marketing communications at any time.

16. Children's Data

Moksha3D services are not intended to knowingly collect personal information from children without appropriate authorisation or consent where required.

17. Complaints and Regulatory Rights

Please contact Moksha3D first if you have a concern about how your personal information has been handled so that we can try to resolve it.

You may also have the right to complain to the UK Information Commissioner's Office or another relevant supervisory authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, service providers or Moksha3D services. The latest version will be published on this page with an updated revision date.